Canceling stops future renewal charges. It does not automatically refund charges that already happened — your PRO access simply continues until the end of the paid period.
All purchases are final. Except where a verified technical issue prevented meaningful use of the paid Service, where different terms were expressly stated at checkout, or where a refund is required by law, purchases are non-refundable — including renewal charges and partially used billing periods. The full details are in our Refund Policy.
If a technical issue on our side prevented you from meaningfully using the paid Service, email support@ask-chat.ai within 30 days of the charge and include:
- The email address on your account
- The purchase date and the amount paid
- A short description of the issue you experienced
We review every request. Refunds may be approved when a verified technical issue prevented meaningful use of the paid Service and our team could not resolve it within a reasonable time. If you cancelled a trial before it ended but were still charged due to an error on our side, tell us — once the cancellation is verified, we refund that charge.
Not sure whether your situation qualifies? Write to support@ask-chat.ai anyway — we answer every request and will always tell you what we can and cannot do.