Privacy Policy

This Privacy Policy explains how Charlie and Co LLC ("Company", "we", "our" or "us") collects and processes personal data when you use https://ask-chat.ai/ (the "Website") and the AI chat, content generation, file analysis, web search, image generation, account, support, and related services available through it (the "Service").

By using the Service or providing personal data to us, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of personal data as described here. If you do not agree, do not use the Service.

Charlie and Co LLC is the controller of personal data processed through the Service when we provide the Service directly to you.

Company details: Charlie and Co LLC 8913 Condotti Ct, Las Vegas, NV 89117, USA.

Where an enterprise customer uses the Service for its own users and controls how personal data is processed, Charlie and Co LLC may act as a processor for that customer. In those cases, the customer's privacy policy may also apply.

We may collect the following categories of personal data:

• Account and contact information, such as name, email address, telephone number, account ID, login details, and authentication provider details.
• Commercial and transaction information, such as subscription status, invoices, billing records, payment confirmations, refund requests, and purchase history. Payment card details are handled by payment processors and are not stored by us in full.
• Service content, such as prompts, chat messages, uploaded files, images, documents, attachments, generated outputs, saved chat history, feedback, and support communications.
• AI service data, such as selected models, feature usage, tool usage, request metadata, response metadata, safety signals, and abuse-prevention signals.
• Technical and analytics data, such as IP address, browser type, device identifiers, operating system, language settings, approximate location derived from IP address, referral URL, pages viewed, dates and times of use, logs, cookie identifiers, and usage statistics.
• Business information, such as company name, business email address, role, and organizational account details if you use the Service for work.
• Preferences and inferred information, such as settings, product interests, and information inferred from your interactions with the Service.

We may receive information from you directly, from your use of the Service, from authentication providers, payment processors, support tools, analytics providers, business partners, public sources, and other service providers.

We process personal data to:

• Provide, operate, maintain, secure, and improve the Service.
• Create and manage accounts, authenticate users, and provide customer support.
• Process prompts, uploaded files, messages, images, and other inputs to generate AI responses and other requested outputs.
• Route requests to AI model providers, search providers, infrastructure providers, moderation providers, and other service providers needed to deliver the Service.
• Save chat history, preferences, model selections, and workspace settings where those features are available.
• Process billing, subscription, cancellation, and refund requests where paid plans are offered.
• Send service-related notices, such as security alerts, account messages, subscription notices, support replies, and updates to legal terms.
• Detect, prevent, and respond to fraud, abuse, security incidents, unlawful activity, policy violations, and unauthorized access.
• Analyze Service performance and usage in order to improve reliability, functionality, user experience, safety, and product development.
• Send marketing communications where permitted by law or where you have consented. You may opt out of marketing emails by using the unsubscribe link or contacting SUPPORT@ask-chat.ai.
• Comply with legal obligations, enforce agreements, establish or defend legal claims, and respond to lawful requests from authorities.

If you sign in with Google, we access only the basic Google account information needed to create and operate your account (such as your name, email address, and account identifier), in accordance with Google's API Services User Data Policy, including its Limited Use requirements. We use Google account data only to provide and secure the sign-in and account features you request; we do not use Google account data to develop, train, or improve generalized or non-personalized AI models, and we do not sell Google account data or transfer it to others except as needed to provide the Service, for security, or as required by law.

Where applicable data protection law requires a legal basis, we rely on one or more of the following:

• Performance of a contract, to provide the Service or support you requested.
• Legitimate interests, such as improving the Service, keeping it secure, preventing misuse, conducting analytics, and communicating with users.
• Consent, where required for specific processing activities such as certain marketing or cookies.
• Legal obligation, where processing is necessary to comply with laws, regulations, court orders, tax rules, accounting duties, or other legal requirements.

You may withdraw consent at any time where processing is based on consent. This does not affect processing carried out before withdrawal.

We may share personal data with:

• Service providers that support hosting, infrastructure, authentication, payments, analytics, communications, customer support, security, legal, accounting, and other operational needs.
• AI model providers, inference providers, moderation providers, search providers, and infrastructure providers that process your inputs and related data to generate outputs, operate AI features, maintain safety, and provide the Service.
• Payment processors and billing providers where paid plans or subscriptions are offered.
• Analytics and marketing partners, subject to applicable law and your choices.
• Professional advisors, such as lawyers, accountants, auditors, and insurers.
• Government authorities, courts, regulators, or other third parties where disclosure is required by law or needed to protect rights, safety, security, or legal interests.
• Successors or counterparties in a merger, acquisition, financing, restructuring, asset sale, or similar corporate transaction.
• Other parties with your consent or at your direction.

The Service may rely on cloud infrastructure, AI model providers, and other service providers located in different countries, including countries outside your own. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining accounts, resolving disputes, enforcing agreements, complying with legal obligations, preventing fraud and abuse, and maintaining business records.

Retention periods may vary depending on the type of data, your account settings, legal requirements, security needs, and operational requirements. Some data may remain in backups for a limited period after deletion from active systems.

If you delete your account, we retain the records reasonably necessary to resolve payment disputes and chargebacks — payment and subscription records, receipts and their delivery status, sign-in records, and service-usage summaries — for up to 18 months after the related payment, after which they are deleted or anonymized.

We use reasonable technical, organizational, and administrative safeguards designed to protect personal data. No system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for using the Service responsibly.

Depending on your location and applicable law, you may have rights to:

• Access personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data, subject to legal and operational limitations.
• Object to or restrict certain processing.
• Request portability of personal data you provided to us.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Lodge a complaint with a competent data protection authority.

To exercise rights, contact SUPPORT@ask-chat.ai. We may need to verify your identity before responding. We may decline or limit requests where permitted by law, including where requests are repetitive, excessive, legally restricted, or would affect the rights of others.

The Service is not intended for children under 13, and children under 13 may not use the Service. If you are 13 to 17 years old, you may use the Service only with the consent and supervision of a parent or legal guardian, and only where applicable law permits. If we learn that we collected personal data from a child under 13, or from a minor where parental consent was required and not obtained, we will take steps to delete it where legally required.

The Service may contain links to third-party websites, tools, models, services, or integrations. We are not responsible for the privacy practices, content, or security of third parties. Their privacy policies apply to their services.

We may update this Privacy Policy from time to time. The "Last updated" date shows when it was most recently revised. Continued use of the Service after changes become effective means you accept the updated Privacy Policy.

Charlie and Co LLC 8913 Condotti Ct, Las Vegas, NV 89117, USA. Support: SUPPORT@ask-chat.ai.